Deadly Calls and Fatal Encounters
This comprehensive course is designed to provide invaluable training to both newly trained and seasoned Telecommunicators, as well as sworn Law Enforcement personnel. By delving into the intricacies of the risks associated with responding to daily calls for service, we equip our participants with the necessary tools and knowledge to navigate these potentially hazardous situations with confidence and attentiveness.
These frequent calls, oftentimes overwhelming, can inadvertently lead to complacency, causing crucial details to be overlooked, which can have severe consequences for responders and those in need. Throughout the course, we extensively explore the complex dynamics of domestic violence, shedding light on the perplexing reasons why victims may choose to remain with their abusive partners. Furthermore, our curriculum encompasses a wide range of critical topics such as handling disturbance calls, investigating burglaries, managing suspicious incidents, executing traffic stops, and much more. Renowned for its efficacy, this course has garnered a well-deserved reputation for significantly enhancing the skills and performance of call takers, dispatchers, and responders alike.
Objectives/Reason to Take Course:
Provide participants with a comprehensive understanding of the risks tied to frequent calls such as domestic disputes, disturbances, burglaries, and suspicious activity.
Increase knowledge of responder safety strategies, including dispatch considerations and proper resource allocation.
Analyze past fatal encounters to understand how better communication from dispatch could have altered outcomes.
Foster critical thinking and encourage proactive, rather than reactive, approaches to call management.
Reinforce a consistent, policy-aligned framework for response procedures across multiple call types.