Online Classes
Join Instructor Jason Long as he explores techniques for managing conflicts that may arise among co-workers and other personnel within the radio room. We will discuss the different types of conflicts that may occur and the various types of employees involved. Additionally, we will provide strategies for effectively handling and managing conflicts within the agency, ensuring that a harmonious and productive work environment is maintained for all.
Domestic-related calls are among the most dangerous and emotionally charged situations a Telecommunicator will ever handle—yet they’re also some of the most frequent. This course sheds light on the hidden dangers of these incidents, explores why victims often remain in unsafe situations, and reveals the powerful statistics behind these calls. Most importantly, it equips you with practical strategies to protect responders, support victims, and make a real difference when lives are on the line.
Coming Soon
-TIMS for the Telecommunicator
-Mastering Weather-Related Calls
-Mastering the Pursuit Process
Join Instructor Jason Long as he focuses on the role of telecommunicators in responding to arson calls. By asking the right questions during an incident, telecommunicators can significantly increase the likelihood of identifying the cause, suspects, and potential motives behind the arson. Topics of discussion will include defining arson, effective questioning techniques, proper documentation, and other related topics.