Advanced Fire/EMS/Hazmat Dispatch
Course Description:
In this immersive two-day course, we’ll explore the vital role dispatchers play in supporting fire and EMS operations. Day one focuses on building a strong foundation: we’ll break down common radio traffic, clarify terminology, and demystify the vehicles, tools, and equipment used by first responders. You’ll also learn how to recognize inter-agency assistance requests and respond appropriately. Special attention will be given to Mayday calls and strategies for enhancing the safety of fire and EMS personnel—similar to protocols used for law enforcement.
Day two brings the classroom to life with hands-on experiences. Students will visit a local fire department, get an up-close look at emergency vehicles and tools, and interact with the crew of a medical helicopter. This practical exposure reinforces what you've learned and provides valuable context for real-world dispatching.
Whether you're new to fire and EMS dispatching or looking to expand your knowledge, this course offers the tools and insight you need to excel.
Course Objectives/Reason to Take Course:
Understand Fire and EMS Communication Protocols
Gain a clear understanding of common radio traffic, terminology, and dispatching language used in fire and EMS operations.Identify Fire and EMS Equipment and Tools
Learn about the vehicles, tools, and equipment used by fire and EMS personnel to enhance situational awareness and response accuracy.Recognize and Respond to Inter-Agency Assistance Requests
Develop the skills to accurately identify mutual aid and inter-agency assistance requests and dispatch the appropriate resources.Enhance First Responder Safety Awareness
Explore Mayday procedures and strategies designed to support the safety of fire and EMS responders during high-risk incidents.Apply Knowledge Through Hands-On Experiences
Participate in practical activities including visits to local fire departments, interaction with EMS crews, and tours of emergency vehicles and helicopters.Build Confidence and Competency in Fire/EMS Dispatching
Strengthen your ability to support fire and EMS field operations, whether you're new to dispatching or seeking to advance your knowledge.Bridge the Gap Between the Console and the Field
Experience the field environment firsthand to better understand the challenges and needs of first responders, improving communication and effectiveness in real-world calls.